HOW TO CONTACT US:
You can simply email us at 'email@example.com,' where our customer service team will be happy to help you with whatever you need 24/7.
You can also message us over Instagram @drfitau
SHIPPING AND CUSTOMS
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.
We processes orders every day. Orders will be processed within 12-36 hours from the order time and shipped the next day after the processing day.
How long will it take to receive my order?
Once you place your order, please allow 12-36 hours to process your orders. See shipping prices at checkout for your area.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in AUS Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Send return inquires firstname.lastname@example.org
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer, unless we advise otherwise.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 30 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 2 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 1-4 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
What Payment options are available?
We offer a stack of ways to pay inlcluding some Buy Now, Pay Later options;
Visa, Mastercard, Afterpay, Shop Pay, PayPal, Gift Cards & Store Credit.
How do Gift Cards Work?
We offer electronic gift cards, which once purchased are eligible for life until redeemed.
If you buy a gift card for someone, simply forward the email receipt for your gift card with the simply instructions on how to redeem the voucher.